ServiceMaster Clean is your professional and specialist regular cleaning company. So, whether you want a daily, weekly, monthly, one-off or other schedule of cleaning service, we’re happy help.
Our daytime and evening cleaning services are available throughout the UK from a local one-facility service right up to multiple site national organisations, ServiceMaster Clean are available.
Regular Cleaning Best Practice – Service Performance Auditing
ServiceMaster Limited recognises the need to constantly be aware of the everyday needs and expectations for our customers. By experience and knowledge our managers are trained to anticipate the needs for tomorrow. Recording of information through mandatory processes and robust procedures provides indicators of trends and current accountabilities.
Daily Inspection and Sign Off – Where required, ServiceMaster Limited will formulate a Daily Inspection Document. The document will detail: Area, Item, Completion tick box, sign off section and comments section. These records will be maintained in a file for review and audit by internal and external parties.
Cleaning specifications are put in place to ensure daily cleaning standards are maintained, and all tasks are completed in line with the agreed specification.
Managing the Service – You will be provided with full access to a Contracts Manager who will have complete responsibility for the smooth and daily running of the contract.
The Contracts Manager be on hand to resolve issues on ad-hoc nature, often responding a short notice, he/she will also be responsible for undertaking joint Quality Audits on a monthly basis on all sites. The contract manager is also required to develop, establish and sustain good working relationships with the operatives and customer.
Quality Auditing – ServiceMaster Limited will establish a quality audit schedule for your site(s) for which a written report will be produced. Auditing will take place at agreed schedules for all areas and will be conducted by the nominated Contracts Manager.
Copies of each relevant audit will be circulated to the Client, ServiceMaster Limited’s Local Business Leader and Cleaning Operatives. On all occasions any points raised in the audit will be discussed with the cleaning operatives and any remedial actions will be signed off upon completion by the staff taking remedial action.
Carrying out this procedure ensures quality standards are achieved and training requirement needs for operatives are assessed, using a traffic light system to highlight areas of concern. The client benefits from total satisfaction and assurance that the entire service is measured and monitored in a professional way.
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For further enquiries:
0845 201 1184